We collect personal information from and about users of our Sites and App, including customers on our online storefront, resellers, and BioLite affiliates:
When you use our Sites and App, purchase our products, register for an account, or communicate with us, we may collect personal information about you including:
Purchase information: We may collect the following information when you purchase an item from our Sites and App: your name, billing and shipping address, email address, computer’s IP address, phone number, credit card information and any other information necessary to process your order or contact you regarding issues with your order.
Survey or Questionnaire Information: We may collect information directly from you if you choose to complete our surveys or questionnaires (either online or paper), including your name and e-mail address and/or demographic information such as your age, location and interests.
Emails and Other Communication Information: We may also collect information from you if you respond to our email inquiries. More specifically, we may send you marketing, research and promotional emails, and we may request additional information from you, such as your age, location, interests and places that you have traveled to go camping. Please see the section below entitled “What Are Your Rights?” for information on how to unsubscribe from our marketing, research and promotional emails.
Account Information: To create an account, you must provide your name, email address, and password. Your account may be used to retain information about you such as items placed in your shopping cart and your shipping and billing information.
Cookies: A cookie is a text file sent by a web server and placed on your computer by your browser. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, part of the Sites and App may function differently and not as well and you may not be able to use some portions of our Sites and App. To find out more about cookies, including how to see what cookies have been set and how to delete them, please visit www.allaboutcookies.org. The types of cookies we use are:
Social Media Widgets: Our Sites and App includes social media features, such as the Facebook, Instagram, Youtube, and Twitter widgets. These features may collect information about you such as your IP address and which page you are visiting on our Sites and App. They may set a cookie or employ other tracking technologies. Social media features and widgets may be hosted the following third parties Facebook and Youtube. Your interactions with those features are governed by the privacy policies of the companies that provide them.
Clear Gifs (Web Beacons/Web Bugs): We or the third parties we engage to track and analyze Site and App data (Google Ads, Facebook, Hotjar, Google Analytics, Klaviyo, Shopify) may employ clear gifs (a.k.a. Web Beacons/Web Bugs) to help us better manage content on the Sites and App. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on your computer’s hard drive, clear gifs are embedded invisibly on Web pages.
We collect information about all visitors to our Sites and App through: 1) direct input, ie: making a purchase or filling out a form, 2) cookies or web beacons, 3) other 3rd party applications.
Depending on how you interact with the Sites and App, we may use the information that we collect about you, including personal information, for the following purposes:
|Purpose||Legal Basis (for individuals located in the EEA/UK)|
|To provide you with the Sites and App and its contents, and any other information, products, or services that you request from us||We have a legitimate interest to properly manage and administer our relationship with you and to ensure that we are effective and efficient as we can be|
|To engage in customer loyalty programs||We may also need to fulfil our contractual obligations to you|
|To fulfill and process your order or any other purpose for which you provide personal information||We have a legitimate interest to respond to your requests and enquiries for ongoing business administration|
|To respond to requests or inquiries from users, to communicate with users about their use of our products, and for other customer-service-related purposes||We have a legitimate interest to respond to your requests and enquiries for ongoing business administration|
|To send BioLite marketing, research and promotional e-mails to users, such as contests & giveaways, and social media advertising||If applicable law requires that we receive your consent before we send you certain types of marketing communications, we will only send you those types of communications after receiving your consent.
If you wish to stop receiving marketing or market research communications from us you can unsubscribe via the link at the bottom of the relevant marketing e-mail or contact us using the contact details below.
We have a legitimate interest to carry out direct marketing.
|To carry-out and/or enforce our rights arising from any contracts entered into between you and us, including for order fulfillment, delivery, and billing collection||To comply with our legal or regulatory obligations.
We have a legitimate interest to comply with our non-EU legal and regulatory obligations.
|To improve our Sites and App and our products and to better understand how users access our Sites and App and use our products, on an aggregated and individualized basis.||We have a legitimate interest to understand how users access our Sites and App in order to properly manage and administer our relationship with you|
For individuals in the EEA/UK: Your Right to Object – Please note that you have a right to object to the processing of your personal information where that processing is carried out for our legitimate interest or direct marketing.
We may disclose personal information to the following entities and for the following reasons:
You have a number of rights which apply to our use of your personal information. If you no longer want to receive marketing, research and promotional email messages from us, you may unsubscribe through the link in the email or by sending us an email at firstname.lastname@example.org. The availability of additional rights depends upon our lawful basis for processing your personal information and your rights may also be subject to certain conditions and restrictions, including those to safeguard the public interest and our own legitimate interests. We may ask you for additional information to confirm your identity and for security purposes before processing your request. In the event that we cannot satisfy a request with regards to your personal information, we will endeavor to provide you with an explanation, subject to any legal or regulatory restrictions.Rights for Individuals in the EEA/UK
Where you are located in the EEA or the UK, or another jurisdiction that has adopted laws affording equivalent protections to those in Europe, you may have the right to:
To exercise your CCPA rights to request access or deletion of personal information that BioLite collects or shares about you, please contact BioLite at email@example.com or 1-800-351-9660.
For requests for access or deletion, we will respond to you or your authorized agent’s request in writing, or orally if requested, as soon as practicable and generally not more than within 45 days after receipt of your request. We may extend this period to 90 days and, in the event that we do extend the period, we will explain to you or your authorized agent why we did so.
If you are legally entitled to such rights, you may designate an agent to submit a request on your behalf. The agent can be a natural person or a business entity that is registered with the California Secretary of State. If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our agent verification process. You will be required to verify your identity by providing us with certain personal information, depending on the nature of the information your require, which we will endeavor to match with information we maintain about you. Additionally, we will require that you provide us with written confirmation that you have authorized the agent to act on your behalf, and the scope of that authorization. The agent will also be required to provide us with proof of the agency relationship, which may be a declaration attesting to the agent’s identity and authorization by you to act on their behalf, signed under penalty of perjury. If the agent is a business entity, it will also need to submit evidence that it is registered and in good standing with the California Secretary of State. Information to identify and verify your agent can be submitted through the same mechanism and at the same time that you submit information to verify your identity. Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney. Any such requests will be processed in accordance with California law pertaining to powers of attorney.
To respond to your requests, we will ask you for at least two pieces of personal information and, for requests for specific pieces of personal information, we will ask you for at least three pieces of personal information. The information we require may vary depending on your relationship to us, and may include your full legal name, residential address, email, phone, date of birth and last four digits of your social security number, as well information we may have on file about you. If you are requesting on behalf of another consumer, we may request additional information from you and/or the consumer to verify their identity. In all cases, we endeavor to match the information we receive for the purpose of verification to information we maintain about you. If we are unable to verify your identity using this process we will provide you with a response explaining so and what additional action you may take to ensure we can successfully verify your request.
There may be some types of personal information that can be associated with a household (a group of people living together in a single home). Requests for access or deletion of household Personal Information must be made by each member of the household. We will verify each member of the household using the verification criteria explained below. If we are unable to verify the identity of each household member with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of our denial.
You have a right not to be discriminated against for the exercise of the privacy rights conferred by the CCPA. If you exercise any of the rights explained in this Privacy Notice, we will continue to treat you fairly and not discriminate against you on the basis that you have exercised such rights.
We have implemented reasonable and appropriate administrative, technical, and physical measures designed to secure the personal information we collect from accidental loss and from unauthorized access, use, alteration, or disclosure. Such measures include, where appropriate, https, SSL, and 128bit encryption, to protect our Sites and App and the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Sites or App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
While we use these precautions to safeguard your personal information, please be aware that no security measures are perfect or impenetrable. Although we do our best to protect your personal information, we cannot guarantee or warrant its security. Please use caution when submitting any personal or other sensitive information to us online.
We will retain your personal information for as long as it is necessary and relevant to our business. The criteria used to determine the retention periods include: (i) how long the personal data is needed to provide the services and operate the business; (ii) the type of personal data collected; and (iii) whether we are subject to a legal, contractual or similar obligation to retain the personal information (e.g., governmental orders to preserve personal information relevant to an investigation, or information that must be retained for the purposes of litigation or disputes).
Our Sites and App is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at: firstname.lastname@example.org. If we become aware that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information from our servers. If you believe we might have any information from or about a child under 13, please contact us.
You may also write to us at PO Box 25525, Brooklyn, New York 11201 or call us at: 1-800-351-9660
Please describe your request or concern in as much detail as possible and include your full name, email and/or postal address. We will respond to your request or investigate your concern properly.