Due to high-season volume, response times are currently up to 3-4 business days. Thank you for your patience.
Before you submit: many answers can be found in our newly re-designed FAQ Section. Can't find what you need? Please fill out the form below and a member of our Support team will follow up.
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The BioLite Online Shop is still open and shipping orders! For the safety and security of our warehouse, we are processing orders three days a week. As we adjust to this schedule, please allow a delay of 2-3 additional business days on your order. Thank you for your patience and support for our warehouse team.
Shipping: When your order is shipped from the warehouse, you will automatically receive an email confirmation with tracking info. Items typically ship 2 business days from order placement unless the item is backordered. In the event of a backorder, projected in-stock shipment dates are reflected on product pages (prior to purchase).
Tracking Info: once you receive tracking info, your item is in the hands of the carrier and we strongly recommend contacting them directly for transit status. For orders shipped via USPS, please note USPS only guarantees scans upon arrival and therefore may not show updates in transit. Please allow up to 7 days for delivery before contacting BioLite regarding USPS orders.
Changes to order: If you have specific questions regarding your purchase such as credit card information, personal info changes, etc, please fill out the contact form.
Orders over $55+ may qualify for Free Standard Ground Shipping depending on the size and weight of items in your order. Please note that FirePit, BaseCamp and PizzaDome are all subject to an oversize fee of $25. You can find this and other shipping info on our Shipping Page.
Yes, we ship to most countries. To place an order, please confirm your region by selecting the appropriate storefront in the top right corner of the BioLite website:
For Canada, please select "US/CAN" (Prices are in USD, but orders ship from our Canada Warehouse)
For Europe, please select "EU"
For United Kingdom, please select "UK" (All EU/UK orders ship duties/VAT paid)
For all other countries, please select "Rest of World" (Rest of World countries have the option to prepay duties and taxes if desired)
BioLite offers a 1-year limited warranty. Please check out our warranty page for full details. We strongly recommend registering your products. This helps for faster response times with our Customer Service team when troubleshooting any issues or inquiries about your device.
We want to ensure that you have a great experience with your BioLite products. Our support team is here to help you answer any questions and troubleshoot any issues.
1. Returns for refund are available only for customers that purchased directly from BioliteEnergy.com.
2. Customers can request a return within 30 days of the order being delivered.
3. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return.
4. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined. For damaged or defective products, please see our warranty policy.